Terms of Service

Last Updated: August 27, 2026

Welcome to Neodoz. These Terms of Service govern your access to and use of neodoz.com, including purchases made through the website.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

Summary

1. About Neodoz

Neodoz operates the website neodoz.com, where customers may browse and purchase eligible men's clothing products.

Our product categories may include:

• Jackets & Overshirts
• Sweatshirts & Hoodies
• T-Shirts & Tank Tops

Our contact information is:

2. Eligibility to Use the Website

By using this website, you represent that:

• You have the legal capacity to enter into a purchase transaction.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website to commit fraud, misuse payment systems, interfere with website operations, or violate applicable law.

If you are using the website on behalf of another person or organization, you represent that you have authority to act on their behalf.

3. Product Information

We make reasonable efforts to provide accurate product information, including:

• Product names
• Product descriptions
• Available sizes
• Product images
• Pricing
• Availability
• Material or feature information when applicable

However, differences in screen settings, device displays, photography, lighting, or manufacturing may cause minor differences in color or appearance.

Product dimensions and measurements may also vary slightly where normal manufacturing tolerances apply.

We do not intentionally misrepresent product characteristics.

4. Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that the item will remain available until checkout is completed and the order is accepted.

If an ordered item becomes unavailable after purchase, we may:

• Contact you about the unavailable item.
• Cancel the affected item or order.
• Issue an applicable refund to the original payment method.

We will not substitute a materially different product without your approval.

5. Pricing

All product prices are displayed on neodoz.com before purchase.

Product prices include applicable tax as stated on our website.

A standard shipping fee of $6.99 per order is calculated and displayed during checkout.

Before payment is submitted, customers can review:

• Product prices
• Shipping charges
• Applicable order totals
• Final amount due

We do not intentionally add undisclosed mandatory fees after checkout.

6. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If a clear pricing or technical error occurs, we may contact the customer before fulfilling the affected order.

If an order cannot be fulfilled because of a genuine pricing, technical, or listing error, we may cancel the affected order and issue a refund for any amount paid.

We will not intentionally advertise a misleading price to attract a purchase and then replace it with a higher undisclosed price.

7. Payment

Payment must be successfully authorized before an order can be fulfilled.

The payment methods available to you are displayed during checkout.

Customers are responsible for providing valid and accurate billing information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment authorization may be declined by the payment provider, bank, card issuer, or payment service for reasons outside our control.

8. Order Confirmation

After you place an order, you may receive an order confirmation using the contact information provided during checkout.

An order confirmation acknowledges receipt of your order but does not necessarily mean that every item has completed processing.

We may review an order for:

• Payment authorization
• Product availability
• Address accuracy
• Fraud prevention
• Duplicate transactions
• Other legitimate order-processing requirements

9. Order Acceptance

Orders are processed subject to product availability, payment authorization, and valid delivery information.

Our daily order cut-off time is:
5:00 PM Eastern Time (ET)

Orders received after the cut-off time, on weekends, or on applicable holidays generally begin processing on the next business day.

10. Order Changes and Cancellations

If you need to request an order change or cancellation, contact:
support@neodoz.com
as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has entered fulfillment or been transferred to a shipping carrier.

If an order has already shipped, the applicable return process may be used after delivery, provided the item meets our return eligibility requirements.

11. Shipping Area

Neodoz currently ships only within the United States.

International shipping is not currently available.

Orders requiring delivery outside the United States cannot be processed.

12. Shipping Time

Our standard shipping schedule is:

• Order cut-off: 5:00 PM ET
• Handling time: 1–2 business days, Monday–Friday
• Transit time: 5–10 business days, Monday–Friday
• Estimated total delivery time: Approximately 6–12 business days

Some orders may arrive sooner.

Delivery estimates are not guarantees of a specific delivery date because shipping carriers may experience delays outside our direct control.

13. Shipping Charges

Standard shipping costs:
$6.99 per order

The shipping charge is calculated and displayed during checkout.

There are no undisclosed additional standard shipping fees.

14. Shipping Carriers

Orders may be delivered through:

• USPS
• UPS
• FedEx

The carrier selected may depend on package characteristics, destination, and available service.

15. Shipping Address

Customers are responsible for entering an accurate shipping address.

Please verify:

• Recipient name
• Street address
• Apartment or unit number, if applicable
• City
• State
• ZIP code

If you discover an address error, contact support@neodoz.com promptly.

We cannot guarantee an address can be changed after fulfillment has begun.

16. Delivery Delays

Delivery may occasionally be affected by events including:

• Severe weather
• Carrier disruptions
• Transportation interruptions
• Public holidays
• Incorrect or incomplete addresses
• High-volume shipping periods
• Other circumstances outside our reasonable control

If an order is significantly delayed, customers may contact us for assistance.

17. Returns

Eligible products may be returned within:
30 days from the date of delivery

To qualify for a standard return, merchandise must generally be:

• Unused
• Unworn
• In original condition
• Free from customer-caused damage
• Returned with original tags when applicable
• Returned with original packaging when reasonably available

Complete return terms are provided in our Return & Refund Policy.

18. Return Procedure

To request a return:

• Contact support@neodoz.com within 30 days of delivery.
• Provide your order number.
• Identify the item you wish to return.
• Provide the reason for the return.
• Wait for return authorization.
• If approved, a prepaid return label will be sent to your email.
• Download and print the label.
• Package the merchandise securely.
• Return the package using the authorized shipping method.

Customers should not send merchandise back without receiving return instructions.

19. Return Shipping Cost

Approved returns using the prepaid label provided by Neodoz have:
Return shipping fee: $0.00

We provide the approved return label by email.

20. Restocking Fee

Neodoz does not charge a restocking or storage fee for eligible approved returns.
Restocking fee: $0.00

21. Refunds

Approved refunds are processed to the original payment method.

Our refund processing time is:
Within 7 business days after the returned product is received, inspected, and approved.

The customer's bank, card issuer, or payment provider may require additional time to post the refund to the account.

22. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, contact:
support@neodoz.com

Please provide:

• Order number
• Description of the issue
• Photographs when available

Approved returns for damaged, defective, or incorrect products are eligible for free return shipping.

23. Exchanges

Neodoz does not currently offer direct exchanges.

If you want another size or product, you may:

• Return the eligible original item.
• Receive the applicable refund.
• Place a new order through neodoz.com.

Availability and pricing for the new order are determined at the time the replacement order is placed.

24. Promotions and Discounts

From time to time, Neodoz may offer promotional pricing, discount codes, or other offers.

Unless otherwise stated:

• Promotions are valid only during the stated promotional period.
• Promotions may be subject to eligibility requirements.
• Discount codes must be entered during checkout where applicable.
• Promotions may not be combined unless expressly permitted.
• Promotions have no cash value.

Any specific conditions will be disclosed with the applicable offer.

25. Website Accuracy

We make reasonable efforts to maintain accurate website content.

However, occasional technical, typographical, pricing, inventory, or content errors may occur.

We may correct genuine errors when identified.

Corrections will not be used to intentionally mislead customers or change confirmed purchase terms unfairly.

26. Website Availability

We aim to keep neodoz.com available and functional, but continuous uninterrupted access cannot be guaranteed.

Website access may temporarily be affected by:

• Maintenance
• Software updates
• Hosting issues
• Security measures
• Network disruptions
• Events outside our reasonable control

27. Prohibited Uses

You may not use the website to:

• Commit fraud.
• Submit false or misleading information.
• Use stolen or unauthorized payment information.
• Attempt unauthorized access to systems or accounts.
• Introduce malicious software.
• Scrape or copy website content in violation of applicable law.
• Interfere with website functionality.
• Violate intellectual property rights.
• Violate applicable laws or regulations.

We may restrict access where reasonably necessary to protect our customers, website, business, or legal rights.

28. Intellectual Property

Unless otherwise indicated, website materials may include intellectual property belonging to Neodoz or used with appropriate authorization.

This may include:

• Text
• Graphics
• Product descriptions
• Layouts
• Logos
• Images
• Design elements
• Website content

You may use the website for personal shopping and informational purposes.

You may not copy, reproduce, distribute, commercially exploit, or falsely claim ownership of protected content except where permitted by law or with appropriate authorization.

29. Third-Party Services

Our website may use third-party providers for services such as:

• Payment processing
• Shipping
• Website hosting
• Analytics
• Fraud prevention
• Customer communications

Third-party providers may operate under their own terms and privacy practices.

We select service providers for legitimate business functions and do not authorize them to use customer information outside applicable purposes and legal requirements.

30. Privacy and Personal Information

We use customer information to operate our website, process transactions, provide customer service, prevent fraud, and perform other legitimate business functions.

Personal information may include:

• Name
• Email address
• Billing information
• Shipping information
• Order information
• Device or technical information
• Website activity information

Our collection and use of personal information are further described in our Privacy Policy.

31. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for purposes such as:

• Essential website functionality
• Shopping cart operation
• Checkout functionality
• Security
• Analytics
• Performance measurement
• Preference storage
• Advertising or marketing where permitted

Additional information about these technologies is provided in our Cookie Policy and Privacy Policy.

32. Account and Transaction Security

Customers are responsible for keeping any account, device, or payment credentials they use secure.

If you suspect unauthorized activity related to an order, contact us promptly at:
support@neodoz.com

We may take reasonable steps to verify transactions and prevent fraudulent activity.

33. Communications

By placing an order, you agree that we may send transactional communications related to your purchase, including:

• Order confirmations
• Payment-related notices
• Shipping information
• Delivery updates
• Return instructions
• Refund updates
• Customer service responses

Marketing communications, where used, will be handled separately and subject to applicable consent and opt-out requirements.

34. Limitation of Responsibility

To the extent permitted by applicable law, Neodoz is not responsible for losses resulting solely from circumstances outside our reasonable control, including carrier disruptions, network failures, or third-party service outages.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

35. Consumer Rights

Nothing in these Terms of Service is intended to remove or restrict mandatory consumer rights provided under applicable federal or state law.

If applicable consumer protection law provides rights greater than those described in these Terms, the applicable legal requirements will control.

36. Changes to These Terms

We may update these Terms of Service when necessary to reflect:

• Business changes
• Website changes
• Service updates
• Legal or regulatory requirements
• Security or operational improvements

The current version will be published on neodoz.com with an updated revision date.

Material changes will not be applied retroactively where doing so would unfairly reduce rights associated with a completed purchase.

37. Governing Law

These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Connecticut, without limiting any mandatory consumer rights that may apply in another jurisdiction.

38. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

39. Entire Agreement

These Terms of Service, together with the policies referenced on neodoz.com, form the terms governing your use of the website and purchases from Neodoz.

Applicable policies may include:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Cookie Policy
• Payment Methods Policy
• Cancellation or Order Change Policy

40. Contact Us

For questions regarding these Terms of Service, an order, shipping, returns, refunds, or website use, contact: