Return & Refund Policy

Last Updated: August 27, 2026

At Neodoz, we want customers to have clear and transparent information about returns and refunds before making a purchase. This Return & Refund Policy applies to eligible products purchased directly through neodoz.com.

Summary

30-Day Return Policy

Customers may request a return within 30 days from the date the order is delivered.

The 30-day return period begins on the date the shipping carrier confirms delivery.

Return requests submitted after the 30-day return window may not be accepted.

Return Eligibility

To qualify for a standard return, the item must:

• Be returned within 30 days of delivery.
• Be unused and unworn.
• Be in its original condition.
• Be free from stains, odors, damage, washing, or alterations caused after delivery.
• Include original tags when applicable.
• Include original packaging when reasonably available.
• Be accompanied by sufficient order information so we can identify the purchase.

Items that do not meet these conditions may not qualify for a refund unless the item arrived damaged, defective, or incorrect.

Products Covered by This Policy

This policy applies to eligible men's clothing sold through neodoz.com, including:

• Jackets & Overshirts
• Sweatshirts & Hoodies
• T-Shirts & Tank Tops

How to Request a Return

To start a return:

• Email support@neodoz.com within 30 days of delivery.
• Include your order number.
• Include the name or description of the item you want to return.
• Briefly state the reason for the return.
• If the product arrived damaged, defective, or incorrect, include clear photographs when available.
• Wait for return authorization and return instructions from Neodoz.
• Once your return is accepted, a prepaid return shipping label will be sent to your email address.
• Download and print the return label.
• Securely package the item and attach the provided label.
• Deliver the package to the carrier specified in the return instructions.

Please do not send a return without first receiving return authorization and the appropriate return instructions.

Free Return Shipping

Approved returns are eligible for free return shipping.

Neodoz will provide a prepaid return shipping label by email after the return request has been reviewed and accepted.

Return shipping cost to the customer: $0.00.

Customers should use the prepaid label provided by Neodoz.

If a customer independently chooses another shipping method without our authorization, any resulting shipping cost may not be reimbursable.

Return Address

Approved returns will be directed to:
Neodoz
11 Theodore St
Enfield, CT 06082-5009
United States

Customers should follow the return instructions provided with the approved return label before sending merchandise.

No Restocking Fee

Neodoz does not charge a restocking fee for eligible approved returns.

Restocking fee: $0.00.

No storage, handling, or restocking charge will be deducted from an approved refund.

Return Inspection

After the returned package is delivered to us, the item will be reviewed to confirm that it meets the return conditions stated in this policy.

We may verify:

• The returned product matches the original order.
• The item is returned within the applicable return period.
• The item is unused and unworn.
• The product has not been damaged or altered after delivery.
• Original tags and packaging are included when applicable.

After inspection, we will notify you whether the return has been approved or rejected.

Refunds

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Approved refunds will be processed within 7 business days after the returned merchandise has been received, inspected, and approved.

Refund timing consists of two stages:

• Neodoz processing time: Up to 7 business days after return approval.
• Bank or payment provider posting time: Additional time may be required by your bank, card issuer, or payment provider before the refund appears in your account.

The additional posting period is controlled by the financial institution and is outside Neodoz's direct processing time.

Refund Amount

For an eligible standard return, the customer will receive the approved refundable amount for the returned merchandise.

There is:

• No return shipping fee
• No restocking fee
• No storage fee
• No hidden return-processing fee

Any amount that is non-refundable under a specific circumstance will be clearly explained to the customer before the return is completed.

Original Shipping Charges

The standard shipping fee paid on the original order is associated with delivering the original purchase.

For a standard voluntary return, the original outbound shipping fee is not refunded unless required by applicable law or unless the return results from an error attributable to Neodoz, such as receiving an incorrect, damaged, or defective item.

Return shipping for an approved return remains free when the prepaid return label supplied by Neodoz is used.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during delivery
• Defective
• Incorrect
• Different from the item ordered

please contact support@neodoz.com within the 30-day return period.

Include:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging when available

Once the issue is confirmed, we will provide appropriate return instructions and a prepaid return label at no cost to you.

You will not be charged a return shipping fee or restocking fee for an approved damaged, defective, or incorrect-item return.

Wrong Size or Change of Mind

Eligible items may also be returned within the 30-day return period if:

• You ordered the wrong size.
• The item does not fit as expected.
• You no longer want the item.
• You changed your mind after receiving the order.

The item must still meet the return eligibility conditions stated in this policy.

Approved return shipping is free.

Exchanges

Neodoz does not process direct product exchanges.

If you would like a different size, style, or product:

• Request a return for the original item within 30 days of delivery.
• Follow the approved return procedure.
• Receive a refund after the return has been received and approved.
• Place a new order for the preferred item through neodoz.com.

This process allows product availability, pricing, payment, and shipping information for the replacement purchase to be clearly confirmed at checkout.

Return Requests That May Be Rejected

A return may be rejected if:

• The return request is submitted after the 30-day return window.
• The merchandise has been worn or used.
• The merchandise has been washed.
• The product has been altered or modified.
• The merchandise shows damage caused after delivery.
• The item contains stains, strong odors, or other signs of use.
• The returned item does not match the product originally purchased.
• Required order information cannot be reasonably verified.

These restrictions do not limit rights that customers may have under applicable consumer protection laws.

Return Package Responsibility

Customers should securely package returned merchandise to prevent damage during return transportation.

We recommend retaining the return shipping receipt or carrier tracking information until the return and refund process has been completed.

When using the prepaid return label supplied by Neodoz, tracking information may be used to confirm the return shipment.

Refund Not Received

If you have received confirmation that your refund was processed but it has not appeared in your account:

• Check your bank or payment account again.
• Contact your credit card issuer or payment provider.
• Allow the payment provider's normal posting period.

If the refund still cannot be located, contact support@neodoz.com.

Please include your order number so we can review the transaction.

Order Cancellations and Returns

If an order has already been shipped, it normally cannot be treated as an unshipped cancellation.

After delivery, customers may use the return procedure described in this policy as long as the item qualifies for return and the request is submitted within 30 days of delivery.

Fair and Transparent Refund Processing

Neodoz does not intentionally:

• Charge undisclosed return fees.
• Charge hidden restocking fees.
• Deduct unauthorized return shipping charges.
• Change the disclosed return period after a qualifying purchase.
• Issue approved refunds using an undisclosed alternative payment method.

Return eligibility, costs, procedures, and refund timing are disclosed in this policy so customers can review them before making a purchase.

Consumer Rights

This policy is intended to provide clear return and refund procedures and does not restrict any mandatory consumer rights that may apply under applicable United States federal or state law.

If applicable law provides a customer with rights greater than those described in this policy, the applicable legal requirements will apply.

Contact Us

For return, refund, damaged-item, or order-related questions, contact:

When contacting us regarding an existing order, please include your order number whenever available.