Privacy Policy

Last Updated: August 27, 2026

At Neodoz, we respect your privacy and are committed to handling personal information in a clear, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or make a purchase through neodoz.com, contact our customer support team, or otherwise interact with our services.

Summary

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• neodoz.com
• Online purchases
• Checkout and order processing
• Customer service communications
• Return and refund requests
• Shipping and delivery activities
• Website analytics
• Cookies and similar technologies
• Fraud prevention and security activities
• Other direct interactions with Neodoz

This policy does not apply to independent third-party websites or services that operate under their own privacy policies.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

You may provide information such as:

• Full name
• Email address
• Billing address
• Shipping address
• Telephone number, if provided during checkout or customer support
• Order details
• Product selections
• Size or product preferences
• Return or refund information
• Customer service communications
• Information included in messages sent to us

Order and Transaction Information

When you place an order, we may process information including:

• Order number
• Products purchased
• Product prices
• Shipping charges
• Taxes
• Purchase date
• Payment status
• Shipping status
• Return status
• Refund status
• Delivery information

3. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method selected during checkout, payment-related information may include:

• Cardholder name
• Billing address
• Payment method
• Transaction authorization information
• Payment status
• Transaction identifiers

Neodoz does not need to directly store complete payment card information where payment data is securely processed by authorized payment providers.

Payment service providers may collect and process information according to their own privacy policies and security standards.

4. Information Collected Automatically

When you visit neodoz.com, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Referring website
• Pages viewed
• Products viewed
• Time spent on pages
• Navigation activity
• Website interactions
• Date and time of access
• Cookie identifiers
• Session information
• Device identifiers where permitted

This information helps us operate, secure, analyze, and improve our website.

5. How We Use Personal Information

We may use personal information for legitimate business purposes including:

• Processing customer orders
• Confirming payments
• Preparing orders for shipment
• Delivering purchases
• Sending order confirmations
• Providing shipment and tracking information
• Handling returns and refunds
• Responding to customer service requests
• Preventing fraudulent transactions
• Protecting account and website security
• Maintaining business records
• Improving website functionality
• Understanding website usage
• Troubleshooting technical problems
• Complying with applicable laws
• Resolving disputes
• Enforcing applicable terms and policies

6. Order Fulfillment and Shipping

We use customer information to fulfill purchases made through neodoz.com.

For example, we may use your:

• Name
• Shipping address
• Contact details
• Order information

to prepare and deliver your order.

Where necessary, this information may be shared with shipping and logistics providers, including carriers used to deliver customer orders.

Neodoz currently uses shipping services that may include:

• USPS
• UPS
• FedEx

Only information reasonably necessary to facilitate delivery is provided.

7. Customer Support

When you contact us, we may use your personal information to:

• Identify your order
• Respond to questions
• Investigate delivery issues
• Handle return requests
• Process refunds
• Address damaged or incorrect products
• Resolve account or transaction concerns

Customer communications may be retained when reasonably necessary for business records, dispute resolution, security, or legal compliance.

8. Returns and Refunds

When you request a return or refund, we may process information including:

• Customer name
• Email address
• Order number
• Product information
• Return reason
• Return tracking information
• Photographs submitted for damaged or defective items
• Refund status

This information is used to evaluate and complete the return or refund request.

9. Cookies and Similar Technologies

We may use cookies, pixels, local storage, tags, and similar technologies on neodoz.com.

These technologies may be used for:

• Essential website functionality
• Shopping cart functionality
• Checkout operation
• Remembering preferences
• Security
• Fraud prevention
• Website performance
• Analytics
• Measuring traffic
• Understanding website interactions
• Marketing or advertising where permitted by applicable law

10. Types of Cookies

Essential Cookies

Essential cookies help the website function properly.

They may support:

• Shopping cart functionality
• Checkout
• Security
• Session management
• Fraud prevention

Some website functions may not work properly if essential cookies are blocked.

Functional Cookies

Functional cookies may remember user preferences and improve website usability.

Analytics Cookies

Analytics cookies may help us understand:

• How visitors find our website
• Which pages are visited
• How customers interact with website features
• How website performance can be improved

Advertising and Marketing Cookies

Where used and legally permitted, advertising or marketing technologies may help:

• Measure advertising effectiveness
• Understand campaign performance
• Display more relevant advertising

Where consent is legally required, these technologies should only be used in accordance with applicable consent requirements.

11. Cookie Choices

You may be able to control cookies through:

• Website cookie controls where available
• Browser settings
• Device settings
• Privacy preferences offered by applicable third-party services

Blocking certain cookies may affect website functionality.

Essential technologies necessary for security, checkout, shopping cart functionality, or transaction processing may still be required for the website to operate properly.

12. How We Share Personal Information

We may share personal information only when reasonably necessary for legitimate business purposes.

Categories of recipients may include:

• Payment processors
• Shipping carriers
• Fulfillment or logistics providers
• Website hosting providers
• E-commerce platform providers
• Security providers
• Analytics providers
• Customer support service providers
• Email or communication providers
• Professional advisers
• Government or regulatory authorities where legally required

We do not authorize service providers to use customer personal information for unrelated purposes beyond their permitted services and applicable legal obligations.

13. Payment Service Providers

Payment service providers may process information required to authorize and complete transactions.

Their processing may include:

• Payment authorization
• Fraud screening
• Transaction settlement
• Refund processing
• Payment security

These providers may operate under their own privacy policies and legal obligations.

14. Shipping Service Providers

We may provide shipping carriers with information necessary to deliver orders, including:

• Customer name
• Shipping address
• Contact information where needed
• Delivery information

Shipping providers may independently process information necessary to provide delivery services.

15. Analytics and Website Performance

We may use analytics technologies to better understand how visitors interact with neodoz.com.

Analytics information may help us:

• Measure website traffic
• Identify technical problems
• Improve navigation
• Improve product pages
• Improve website speed and usability
• Understand general customer interaction patterns

Where required by law, analytics technologies will be subject to applicable consent requirements.

16. Fraud Prevention and Security

We may use personal information to:

• Detect suspicious transactions
• Prevent payment fraud
• Protect customers
• Protect our website
• Investigate unauthorized activity
• Prevent misuse of services
• Maintain system security

This may involve sharing limited information with payment, security, fraud prevention, or technology providers.

17. Legal Compliance

We may process or disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful legal requests
• Comply with court orders
• Respond to regulatory authorities
• Protect legal rights
• Investigate fraud
• Prevent unlawful activity
• Enforce applicable policies
• Protect customers, Neodoz, or others from harm

We do not voluntarily disclose personal information to public authorities without a legitimate legal or security basis.

18. Sale of Personal Information

Neodoz does not sell personal information for money.

Certain privacy laws may define "sale," "sharing," or targeted advertising more broadly than ordinary monetary sales.

Where such laws apply, customers may have additional rights regarding certain advertising or data-sharing activities.

19. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• Order fulfillment needs
• Customer support requirements
• Returns and refunds
• Accounting requirements
• Tax obligations
• Fraud prevention
• Security needs
• Legal obligations
• Contract enforcement
• Dispute resolution

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

20. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information.

Security measures may include:

• Secure website connections
• Access controls
• Payment security practices
• Authentication controls
• Monitoring for suspicious activity
• Limiting access to information based on business needs
• Using reputable service providers

However, no online service, network, or data transmission method can guarantee absolute security.

Customers should also protect their own devices, accounts, passwords, and payment credentials.

21. Customer Privacy Rights

Depending on where you live and which law applies, you may have certain rights concerning your personal information.

These may include the right to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of eligible information
• Information about categories of personal information collected
• Information about how personal information is used
• Information about categories of recipients
• Restrictions on certain processing
• Objection to certain processing
• Data portability where applicable
• Withdrawal of consent where processing depends on consent

These rights may be subject to legal exceptions.

22. How to Submit a Privacy Request

To submit a privacy request, contact:
support@neodoz.com

Please include enough information for us to understand and reasonably verify your request.

We may request additional information when reasonably necessary to verify identity and protect customer information from unauthorized disclosure.

We will respond within the time required by applicable law.

23. Authorized Agents

Where applicable law allows an authorized agent to submit a request on your behalf, we may require reasonable verification of:

• The customer's identity
• The agent's identity
• The agent's authority to act on behalf of the customer

This is intended to prevent unauthorized access to personal information.

24. Non-Discrimination

Where applicable privacy law provides this protection, we will not unlawfully discriminate against a customer for exercising a valid privacy right.

Customers who exercise applicable privacy rights will not be denied ordinary service solely because they submitted a legitimate privacy request.

25. Children’s Privacy

Neodoz sells men's clothing and our website is intended for general consumer shopping.

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child in a manner prohibited by applicable law, we will take reasonable steps to address and delete the information where required.

A parent or legal guardian who believes a child has provided personal information may contact:
support@neodoz.com

26. Third-Party Websites and Services

Our website may contain links to or integrations with third-party services.

Examples may include:

• Payment services
• Shipping services
• Social media services
• Analytics providers
• Other external websites

Once you interact directly with a third-party service, that service may process information according to its own privacy policy.

Neodoz is not responsible for the independent privacy practices of unrelated third parties.

27. Email Communications

We may send transactional emails related to customer orders, such as:

• Order confirmations
• Payment notifications
• Shipping confirmations
• Tracking information
• Return instructions
• Refund notifications
• Customer service responses

These transactional communications are necessary to provide requested services.

Marketing emails, where used, will be handled separately and will include legally required consent or unsubscribe mechanisms where applicable.

28. Do Not Track Signals

Some browsers offer "Do Not Track" settings or similar privacy signals.

Because there is not a single universally implemented standard for all such signals, website responses may vary depending on the technical and legal requirements applicable to the signal.

Where legally required, we will process recognized privacy preference signals in accordance with applicable law.

29. United States Operations

Neodoz currently sells and ships products within the United States.

Personal information may be processed by service providers located in the United States or other locations where those providers lawfully operate.

Where legally required, appropriate protections will be used for applicable data transfers.

30. Connecticut and Other U.S. Privacy Rights

Depending on the customer's state of residence and whether applicable legal thresholds are met, state privacy laws may provide additional rights.

These rights may include:

• Access
• Correction
• Deletion
• Data portability
• Opt-out rights regarding certain targeted advertising or qualifying data-sharing activities

Requests may be submitted through support@neodoz.com.

Applicable legal rights will be honored where the relevant law applies to Neodoz and the customer.

31. California Privacy Rights

California residents may have additional rights under applicable California privacy laws where legal thresholds and requirements are met.

These rights may include:

• The right to know certain information about personal data collection
• The right to request deletion
• The right to request correction
• The right to receive information about qualifying disclosures
• The right to opt out of certain qualifying sales or sharing
• The right not to receive unlawful discriminatory treatment for exercising privacy rights

Neodoz does not sell personal information for money.

California privacy requests may be submitted to:
support@neodoz.com

32. Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect:

• Business changes
• Website updates
• New service providers
• Security improvements
• Changes in data practices
• Changes in applicable law

When the policy is updated, the revised version will be posted on neodoz.com with an updated "Last Updated" date.

Material changes will be communicated where legally required.

33. Transparency and Accuracy

Neodoz is committed to presenting privacy practices clearly.

We do not intentionally:

• Conceal the purposes for which personal information is collected.
• Represent that information is not collected when it is collected.
• Use personal information for unrelated purposes without a lawful basis.
• Misrepresent how customer information is handled.
• Conceal mandatory customer privacy rights.

This policy is intended to provide customers with clear information about how their personal information is handled.

34. Contact Us

For privacy questions, privacy rights requests, data concerns, or questions about this Privacy Policy, contact: