Shipping Policy

Last Updated: August 27, 2026

At Neodoz, we aim to provide clear and transparent shipping information so customers understand when orders are processed, how long delivery may take, and what shipping charges apply before completing a purchase.

This Shipping Policy applies to orders placed through neodoz.com.

Summary

Shipping Destinations

Neodoz currently ships only within the United States.

We do not currently offer international shipping. Orders requiring delivery outside the United States cannot be processed.

Our shipping terms apply to eligible residential and commercial delivery addresses within the United States where our designated carriers provide service.

Order Cut-Off Time

Our daily order cut-off time is:
5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on applicable public holidays will begin processing on the next business day.

Order Processing and Preparation Time

Orders require approximately:
1–2 business days

Processing and preparation take place Monday through Friday.

During this period, we may:

• Verify the order information.
• Confirm payment authorization.
• Prepare and package the merchandise.
• Complete the order for carrier pickup.

Processing time is separate from shipping transit time.

Estimated Shipping Time

After an order has been processed and handed to the carrier, the estimated transit time is:
5–10 business days, Monday through Friday

Delivery time depends on the destination and carrier network.

Some orders may arrive earlier than the estimated delivery period. Delivery estimates are not a guarantee of an exact delivery date because carrier operations, weather, transportation disruptions, or other circumstances outside our direct control may affect transit time.

Estimated Total Delivery Time

The estimated total delivery period consists of:
1–2 business days processing + 5–10 business days transit

Therefore, customers should generally expect their order within approximately:
6–12 business days

The delivery period begins according to the applicable order cut-off and business-day schedule described above.

Shipping Fee

Neodoz charges a standard flat shipping fee of:
$6.99 per order

The same standard shipping rate applies regardless of the number of eligible products in the order unless a different amount is clearly displayed before checkout.

There are no undisclosed additional shipping fees.

The applicable shipping charge will be calculated and clearly displayed during checkout before the customer submits payment.

Taxes and Order Pricing

Product prices displayed on our website include applicable tax.

Shipping charges are calculated separately during checkout.

Before completing an order, customers can review the product price, shipping charge, and final order total.

We do not intentionally add undisclosed charges after an order has been submitted.

Shipping Carriers

Orders may be shipped using one of the following carriers:

• USPS
• UPS
• FedEx

The carrier used for a particular order may depend on the delivery location, package characteristics, and available shipping service.

Order Tracking

When tracking information is available, customers will receive shipment or tracking details after the order has been dispatched.

Tracking information may require additional time to become active after the carrier receives the package.

Customers should use the tracking information provided for the most current carrier delivery status.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify the following information before submitting an order:

• Recipient name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code

If you discover an address error after placing an order, contact us as soon as possible at support@neodoz.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.

Incorrect or Undeliverable Addresses

If an order is returned because the shipping address provided during checkout was incomplete, incorrect, or undeliverable, please contact our support team.

Any available resolution will depend on the shipment status and the reason the carrier returned the package.

We will not impose any undisclosed charge. Any applicable cost associated with reshipping will be communicated clearly before the customer agrees to a new shipment.

Shipping Delays

Although most orders are delivered within the estimated timeframe, occasional delays may occur due to circumstances such as:

• Severe weather
• Carrier service disruptions
• Transportation delays
• High-volume shipping periods
• Public holidays
• Incorrect or incomplete delivery information
• Events outside the reasonable control of Neodoz or the shipping carrier

If your tracking information shows an unusual delay or your order has not arrived within the expected delivery period, contact us at support@neodoz.com.

We will review the available shipment information and assist with the next appropriate step.

Lost Packages

If tracking information indicates that a shipment may be lost in transit, please contact us at support@neodoz.com.

We may review the tracking history and work with the applicable shipping carrier to investigate the shipment.

Customers should contact us promptly after noticing an unexpected shipping issue so that the matter can be reviewed.

Packages Marked as Delivered

If carrier tracking shows that a package was delivered but you cannot locate it:

• Check the delivery location around your property.
• Check with household members, neighbors, building staff, or reception personnel where appropriate.
• Review the carrier tracking details for delivery notes.
• Contact the carrier if additional delivery information is available.
• Contact Neodoz if the package remains missing.

We will assist in reviewing the available shipment information.

Damaged Packages

If your order arrives damaged, retain the merchandise, packaging, shipping label, and any relevant documentation.

Please contact support@neodoz.com with:

• Your order number
• A description of the damage
• Clear photographs of the damaged item and packaging, when available

We will review the issue and provide appropriate instructions based on the circumstances.

Business Days and Holidays

For this Shipping Policy, business days are Monday through Friday.

Saturdays, Sundays, and applicable public holidays are not counted toward order preparation or estimated carrier transit times unless the carrier independently provides delivery service on those days.

Products Covered by This Shipping Policy

This Shipping Policy applies to eligible men's clothing products sold through neodoz.com, including:

• Jackets & Overshirts
• Sweatshirts & Hoodies
• T-Shirts & Tank Tops

Customer Support

For questions about an order, shipping status, delivery issue, or shipping charge, customers may contact us using the information below.

When contacting us about an existing order, please include your order number when available so we can identify the transaction more efficiently.