Intellectual Property Claim Policy
Last Updated: August 27, 2026
Neodoz respects intellectual property rights and expects users, suppliers, partners, and other parties interacting with neodoz.com to do the same.
This Intellectual Property Claim Policy explains how copyright owners, trademark owners, authorized representatives, and other rights holders may submit a good-faith intellectual property complaint concerning content displayed on neodoz.com.
Summary
| Topic | Information |
|---|---|
| Store | Neodoz |
| Website | neodoz.com |
| Claims Accepted | Copyright, trademark, and other legitimate intellectual property claims |
| Submission Method | |
| Claim Email | support@neodoz.com |
| Required Information | Rights holder details, identification of protected work or mark, exact allegedly infringing content, supporting evidence, and good-faith statement |
| Review Process | Claims are reviewed based on the information and evidence provided |
| Possible Action | Removal, disabling access, correction, investigation, or request for additional information |
| False Claims | Knowingly false or misleading claims may result in legal consequences |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM ET |
1. Respect for Intellectual Property Rights
Neodoz respects copyrights, trademarks, trade names, logos, designs, photographs, written content, and other intellectual property protected under applicable law.
We do not knowingly authorize the use of intellectual property in a manner that infringes the valid rights of another party.
If you believe content appearing on neodoz.com infringes your intellectual property rights, you may submit a claim using the procedure described below.
2. Types of Claims We Review
We may review good-faith claims involving:
- Copyright infringement
- Trademark infringement
- Unauthorized use of protected logos
- Unauthorized use of protected photographs
- Unauthorized use of copyrighted written content
- Unauthorized use of protected artwork or designs
- Misuse of trade names
- Other legally recognized intellectual property rights
A disagreement about a product, business practice, pricing, shipping, or customer service that does not involve intellectual property should be submitted as a normal customer support request instead.
3. Who May Submit a Claim
A claim should be submitted by:
- The intellectual property owner
- An authorized representative of the intellectual property owner
- Legal counsel acting for the owner
- Another person legally authorized to act on behalf of the rights holder
If you are submitting a claim on behalf of another person or business, you should be able to provide evidence of your authority if requested.
4. How to Submit an Intellectual Property Claim
Send your claim by email to:
support@neodoz.com
Please use a clear subject line such as:
Intellectual Property Claim – [Rights Holder Name]
Your submission should include all information described in this policy.
Incomplete claims may require additional information before they can be reviewed.
5. Information Required for a Claim
To help us identify and evaluate the reported content, please include:
Rights Holder Information
- Full legal name of the intellectual property owner
- Business or organization name, if applicable
- Mailing address
- Email address
- Telephone number, if available
Representative Information
If you are acting for the rights holder, also include:
- Your full name
- Your relationship to the rights holder
- Your contact information
- Confirmation that you are authorized to act on the rights holder's behalf
Identification of the Protected Intellectual Property
Clearly identify the intellectual property you believe is being infringed.
Depending on the type of claim, this may include:
- Copyrighted work title
- Original image or photograph
- Written content
- Registered trademark
- Logo
- Design
- Registration number
- Registration jurisdiction
- Original publication or use information
Where available, include supporting documentation or links that help establish ownership.
6. Identification of the Reported Content
Your claim must identify the specific content on neodoz.com that you believe infringes your rights.
Please provide:
- Exact webpage URL
- Product URL, if applicable
- Product name
- Description of the allegedly infringing material
- Screenshot where useful
- Explanation of where the disputed material appears on the page
General statements such as "your website infringes my rights" may not provide enough information for us to identify the content being reported.
7. Explanation of the Alleged Infringement
Please explain clearly why you believe the identified content infringes your intellectual property rights.
Your explanation should describe:
- What rights you own
- How the reported material relates to your protected work, trademark, or other right
- Why you believe the use is unauthorized
- Whether you have previously licensed or authorized the material
- Any other relevant circumstances
This information helps us conduct a fair and accurate review.
8. Good-Faith Statement
Your submission should include a statement substantially confirming that:
You have a good-faith belief that the disputed use is not authorized by the intellectual property owner, its authorized representative, or applicable law.
9. Accuracy Statement
Your submission should also confirm that:
The information in your notice is accurate and, where you are acting on behalf of the rights holder, you are authorized to submit the claim.
Please do not knowingly submit false, inaccurate, or misleading information.
10. Signature
Include a physical or electronic signature of the rights holder or authorized representative.
An electronic signature may consist of the submitting person's typed full legal name when legally sufficient.
11. Supporting Documentation
Depending on the claim, supporting documentation may include:
- Copyright registration certificate
- Trademark registration
- Original source files
- Publication records
- Licensing documents
- Original photographs
- Business records establishing prior use
- Screenshots
- Product packaging
- Official registration database records
- Authorization letter
You should provide only information relevant to establishing the claim.
Do not send passwords, complete payment credentials, or unrelated sensitive information.
12. Trademark Claims
For trademark-related complaints, please provide:
- Trademark owner name
- Trademark or logo
- Registration number, if registered
- Registration country or jurisdiction
- Goods or services covered by the registration
- Exact page containing the disputed use
- Explanation of how the use may create infringement or confusion
Where a trademark is unregistered, include information supporting your claimed rights.
13. Copyright Claims
For copyright-related complaints, identify:
- The copyrighted work
- The owner of the copyrighted work
- Where the original work can be verified, when available
- The exact allegedly infringing material on neodoz.com
- The URL where the material appears
- Your basis for believing the use is unauthorized
Copyright claims may also be subject to procedures required under applicable copyright law.
14. Photographs and Product Images
If your claim concerns a photograph or product image, provide:
- The original image or a reliable source showing the original
- Evidence that you own or control the relevant rights
- The exact Neodoz URL using the disputed image
- Any relevant licensing history
A visually similar image alone may not establish ownership.
15. Written Content Claims
If your claim concerns written content, identify:
- The original text
- Where and when it was originally published
- The allegedly copied text on neodoz.com
- The relevant URL
- Evidence of your ownership or authorization
Short phrases, ordinary product terms, facts, and other non-protectable material may not qualify for copyright protection under applicable law.
16. Our Review Process
After receiving a sufficiently detailed claim, Neodoz may:
- Confirm receipt of the claim where appropriate.
- Review the information submitted.
- Identify the reported website content.
- Compare the claim with available records.
- Request additional evidence where necessary.
- Contact relevant suppliers, content providers, or other parties where appropriate.
- Take action based on the available evidence and applicable law.
Submitting a claim does not guarantee automatic removal of the reported content.
17. Possible Actions After Review
Depending on the circumstances, we may:
- Remove content
- Disable access to content
- Correct content
- Replace images
- Remove product listings
- Temporarily restrict content while reviewing a claim
- Request additional documentation
- Take no action if the claim cannot be substantiated
- Restore content where appropriate
Actions will depend on the facts and applicable legal requirements.
18. Requests for Additional Information
If a claim is incomplete or unclear, we may request additional information.
Examples may include:
- Proof of ownership
- Registration records
- Authorization to act for the owner
- More specific URLs
- Additional explanation
- Original source material
Failure to provide reasonably requested information may prevent us from completing the review.
19. Notification to Affected Parties
Where appropriate or legally required, we may provide information about a claim to the person, supplier, or party responsible for the reported content.
This may include information reasonably necessary to:
- Explain the nature of the complaint
- Allow a response
- Verify authorization
- Resolve a factual dispute
Personal information will be handled in accordance with applicable privacy requirements.
20. Counter-Statements or Disputes
If content is removed or restricted based on an intellectual property complaint, an affected party may be permitted to provide information disputing the claim where applicable.
Such information should include:
- Identification of the affected content
- Explanation of why the content is believed to be lawful
- Supporting evidence
- Relevant licenses or permissions
- Contact information
- Any statements required by applicable law
We may review both parties' information before taking further action.
21. Good-Faith Claims Only
Intellectual property complaints must be made in good faith.
Do not submit a claim for purposes such as:
- Harassing another person or business
- Removing lawful competitive content
- Making knowingly false allegations
- Misrepresenting ownership
- Claiming rights you do not possess
- Attempting to manipulate website listings without a valid legal basis
Abuse of this process may result in refusal to process future unsupported requests and may carry legal consequences.
22. False or Misleading Claims
Submitting knowingly false or materially misleading statements concerning intellectual property ownership or infringement may expose the claimant to legal liability.
Before submitting a claim, verify that:
- You own or control the claimed rights.
- The identified content is actually located on neodoz.com.
- You have a legitimate basis for believing the use is unauthorized.
- The information you provide is accurate.
23. Fair Use, Nominative Use, and Other Lawful Uses
Not every use of copyrighted material, a trademark, company name, or other intellectual property is necessarily unlawful.
Applicable law may permit certain uses, including situations involving:
- Fair use
- Descriptive use
- Nominative use
- Exhaustion or first-sale principles
- Licensed use
- Authorized resale
- Other lawful exceptions
We may consider such circumstances when reviewing a claim.
24. Product Resale and Brand References
The presence of a brand name, product name, or trademark on a website does not automatically establish infringement.
A trademark may sometimes be used lawfully to:
- Identify genuine products
- Describe compatibility
- Refer accurately to a brand
- Provide factual information
Claims should explain why the specific use at issue violates the claimant's rights.
25. Repeat or Serious Infringement
Where appropriate, Neodoz may take additional action concerning content providers or sources associated with repeated or serious infringement.
Possible measures may include:
- Removing affected content
- Discontinuing use of disputed assets
- Ending relationships with problematic content sources
- Restricting future submissions
- Other appropriate measures
26. No Admission of Liability
Reviewing, removing, restricting, or restoring content in response to a claim does not necessarily constitute an admission of infringement, wrongdoing, or liability by Neodoz.
Our objective is to respond responsibly to legitimate intellectual property concerns.
27. No Legal Advice
Information on this page describes Neodoz's reporting process and is not legal advice.
If you are uncertain about:
- Ownership
- Infringement
- Licensing
- Fair use
- Trademark rights
- Copyright rights
- Available legal remedies
you may wish to obtain advice from a qualified intellectual property attorney.
28. Privacy of Claim Information
Information submitted through an intellectual property claim may be used to:
- Review the complaint
- Verify ownership
- Contact the claimant
- Contact affected parties
- Maintain records
- Comply with legal obligations
- Resolve disputes
We will handle personal information in accordance with our Privacy Policy and applicable law.
29. Record Retention
We may retain intellectual property complaint records for a reasonable period when necessary for:
- Legal compliance
- Dispute resolution
- Repeat-infringement review
- Security
- Fraud prevention
- Business records
- Defense of legal claims
30. Changes to This Policy
Neodoz may update this Intellectual Property Claim Policy when necessary to reflect:
- Changes in applicable law
- Changes to website operations
- Changes in reporting procedures
- Changes in contact information
- Changes in intellectual property compliance practices
The current version will be published on neodoz.com with an updated revision date.
31. Contact Information
All intellectual property claims should be sent to:
Store: Neodoz
Website: neodoz.com
Address: 11 Theodore St, Enfield, CT 06082-5009, United States
Email: support@neodoz.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
For faster review, use the email subject:
Intellectual Property Claim – [Rights Holder Name]
and include the exact URL of each page containing the material you are reporting.