Frequently Asked Questions (FAQs)

Last Updated: August 27, 2026

Welcome to the Neodoz Frequently Asked Questions page. Below you will find clear information about ordering, payments, shipping, returns, refunds, cancellations, and customer support for purchases made through neodoz.com.

Summary

General Questions

What is Neodoz?

Neodoz is an online store available at neodoz.com offering men's clothing.

Our product categories include:

• Jackets & Overshirts
• Sweatshirts & Hoodies
• T-Shirts & Tank Tops

Where is Neodoz located?

Our contact and return address is:
Neodoz
11 Theodore St
Enfield, CT 06082-5009
United States

How can I contact Neodoz?

You can contact us by email at:
support@neodoz.com

Our customer support hours are:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

For order-related questions, please include your order number whenever available.

Ordering

How do I place an order?

To place an order:

• Visit neodoz.com.
• Select the product you want.
• Choose the appropriate size or available option.
• Add the item to your cart.
• Review your cart.
• Enter your shipping and billing information.
• Select an available payment method.
• Review all prices and charges.
• Complete payment.

You should review your order information carefully before submitting the purchase.

What is your order cut-off time?

Our daily order cut-off time is:
5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that same business day.

Orders placed after the cut-off time, on weekends, or on applicable public holidays generally begin processing on the next business day.

Can I change my order after placing it?

You may request an order change by contacting:
support@neodoz.com
as soon as possible.

Possible changes may include:

• Shipping address correction
• Size change
• Product variant change
• Quantity change
• Removal of an item

Changes are not guaranteed once the order has entered final fulfillment or shipping.

Can I cancel my order?

Yes, you may request cancellation before the order enters final fulfillment or has been shipped.

Email:
support@neodoz.com
as soon as possible and include your order number.

Cancellation is not guaranteed after fulfillment has begun.

Is there a cancellation fee?

No.
Cancellation fee: $0.00

There is no separate fee for an approved cancellation.

Pricing and Taxes

What currency do you use?

All prices on neodoz.com are displayed and processed in:
U.S. Dollars (USD)

Are taxes included in the price?

Yes.
Product prices displayed on our website include applicable tax.

Are there any hidden fees?

We do not intentionally charge undisclosed mandatory fees.

Before completing checkout, customers can review the applicable:

• Product price
• Shipping charge
• Discounts, if applicable
• Final order total

Payment Methods

What credit and debit cards do you accept?

Eligible credit and debit cards may be accepted through the following networks:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

The payment options actually available for your order will be displayed at checkout.

What express checkout or digital wallet options do you accept?

Depending on availability at checkout, customers may be able to use:

• Shop Pay
• PayPal
• Google Pay
• Apple Pay
• Venmo

Availability may depend on your device, browser, account eligibility, card issuer, and payment provider.

Is my payment information secure?

Payments are processed using applicable payment processing systems and security measures.

We do not ask customers to email complete card numbers, security codes, payment account passwords, or other sensitive payment credentials.

Why was my payment declined?

A payment may be declined because of:

• Incorrect billing information
• Incorrect card details
• Insufficient funds
• Expired card
• Card issuer restrictions
• Security verification failure
• Payment provider restrictions

If your payment is declined, check your information or contact your bank, card issuer, or payment provider.

Shipping

Where do you ship?

Neodoz currently ships only within the United States.

We do not offer international shipping at this time.

How much does shipping cost?

Standard shipping costs:
$6.99 per order

The shipping charge is calculated and displayed at checkout.

There are no undisclosed additional standard shipping fees.

How long does order processing take?

Order preparation and handling normally take:
1–2 business days, Monday through Friday

Processing time begins according to our 5:00 PM ET order cut-off schedule.

How long does shipping take?

After processing, estimated transit time is:
5–10 business days, Monday through Friday

Delivery time depends on the destination and carrier network.

Some orders may arrive sooner than the estimated timeframe.

What is the estimated total delivery time?

The estimated total delivery timeframe is:
1–2 business days handling + 5–10 business days transit

Customers should generally expect delivery within approximately:
6–12 business days

Which shipping carriers do you use?

Orders may be shipped through:

• USPS
• UPS
• FedEx

The carrier may vary depending on destination, package characteristics, and available shipping service.

Do you ship internationally?

No.

Neodoz currently accepts shipments only to eligible addresses within the United States.

Do you provide tracking information?

When tracking information is available, shipment details will be provided after the order has been dispatched.

Please allow time for the carrier's tracking system to update after the shipment is accepted.

What should I do if my package is delayed?

If your order has not arrived within the expected timeframe, check your tracking information first.

If the shipment appears significantly delayed, contact:
support@neodoz.com

Include your order number so we can review the available shipment information.

What should I do if my package is marked delivered but I cannot find it?

Please:

• Check around your delivery location.
• Check with household members, neighbors, building staff, or reception where applicable.
• Review the carrier's tracking information.
• Contact the shipping carrier for additional delivery information.
• Contact support@neodoz.com if the package remains missing.

Returns

What is your return policy?

Eligible products may be returned within:
30 days from the date of delivery

The return period begins on the date the carrier confirms delivery.

What condition must a returned item be in?

For a standard return, the product should generally be:

• Unused
• Unworn
• In original condition
• Free from customer-caused damage
• Free from stains and strong odors
• Unwashed
• Unaltered
• Returned with original tags when applicable
• Returned with original packaging when reasonably available

How do I start a return?

To request a return:

• Email support@neodoz.com within 30 days of delivery.
• Include your order number.
• Identify the item you want to return.
• State the reason for the return.
• If the item is damaged, defective, or incorrect, include photographs when available.
• Wait for return approval and instructions.
• After approval, a prepaid return label will be sent to your email.
• Download and print the label.
• Securely package the item.
• Return the package using the provided label.

Do I have to pay return shipping?

No.

Approved returns using the prepaid return label provided by Neodoz have:
Return shipping cost: $0.00

How will I receive the return label?

Once your return request is reviewed and accepted, a prepaid return label will be sent to your email address.

You can download and print the label and attach it securely to your return package.

What is the return address?

Approved returns are directed to:
Neodoz
11 Theodore St
Enfield, CT 06082-5009
United States

Please follow the return instructions provided with your approved return label.

Do you charge a restocking or storage fee?

No.
Restocking fee: $0.00
Storage fee: $0.00

No eligible approved return will be charged a hidden restocking or storage fee.

Can I return an item because I ordered the wrong size?

Yes, provided the item meets our return eligibility requirements and the return request is submitted within 30 days of delivery.

Approved return shipping is free.

Can I return an item if I change my mind?

Yes.

Eligible products may be returned within 30 days of delivery for change-of-mind reasons, provided they meet the applicable return condition requirements.

Exchanges

Do you offer direct exchanges?

Neodoz does not currently process direct exchanges.

If you need another size, style, or product:

• Request a return for the original eligible item.
• Follow the approved return procedure.
• Receive your applicable refund.
• Place a new order for the desired product.

Product availability and pricing are determined when the new order is placed.

Refunds

How long does a refund take?

After your returned item is received, inspected, and approved, Neodoz processes the refund within:
7 business days

Your financial institution may require additional time to post the refund to your account.

How will I receive my refund?

Approved refunds are normally issued to the:
Original payment method used for the purchase

For example, a card purchase is generally refunded to the same applicable card account, and a PayPal transaction is normally refunded through PayPal.

Is return shipping deducted from my refund?

No.

Approved return shipping using the prepaid label provided by Neodoz is free.

Is a restocking fee deducted from my refund?

No.

Neodoz charges:
$0.00 restocking fee

What should I do if I have not received my refund?

If we have confirmed that your refund was processed but it has not appeared:

• Check your bank or payment account.
• Contact your card issuer or payment provider.
• Allow the provider's normal posting period.

Contact support@neodoz.com if the refund still cannot be located.

Damaged, Defective, or Incorrect Items

What should I do if my product arrives damaged?

Contact:
support@neodoz.com
within the applicable 30-day return period.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product and packaging when available

We will review the issue and provide return instructions where appropriate.

What if I receive the wrong item?

If you receive a product different from what you ordered, contact support@neodoz.com.

Include your order number and photographs when available.

Approved returns for incorrect items are provided with free return shipping.

Address and Delivery Information

What if I entered the wrong shipping address?

Contact support@neodoz.com immediately.

If the order has not entered final fulfillment or shipping, we may be able to correct the address.

Once the package has shipped, an address change cannot be guaranteed.

What happens if my address is incomplete or undeliverable?

If a carrier cannot deliver a package because the address is incomplete or incorrect, contact us after reviewing the carrier tracking information.

We will review the available options based on the shipment status.

We will not impose an undisclosed reshipping charge.

Product Information

What products does Neodoz sell?

Neodoz sells men's clothing, including:

• Jackets & Overshirts
• Sweatshirts & Hoodies
• T-Shirts & Tank Tops

Are product colors always exactly the same as shown on my screen?

We make reasonable efforts to display product colors accurately.

However, minor differences may occur because of:

• Screen settings
• Device displays
• Lighting
• Photography
• Normal manufacturing variations

Product descriptions and images are intended to provide an accurate representation of the merchandise.

Can product availability change?

Yes.

Products are subject to availability.

Adding an item to your shopping cart does not permanently reserve it until the checkout process is completed and the order is accepted.

If an item becomes unavailable after purchase, we will contact you and provide an appropriate resolution, including a refund where applicable.

Privacy and Security

What information do you collect?

Depending on your interaction with the website, we may process information such as:

• Name
• Email address
• Billing information
• Shipping information
• Order details
• Customer support communications
• Device and website activity information

Further details are available in our Privacy Policy.

Do you use cookies?

Yes.

Our website may use cookies and similar technologies for purposes such as:

• Essential website functionality
• Shopping cart operation
• Checkout
• Security
• Preferences
• Analytics
• Performance measurement
• Permitted marketing activities

More information is available in our Cookie Policy and Privacy Policy.

Do you sell customer personal information for money?

No.

Neodoz does not sell personal information for money.

Where applicable privacy laws define certain data sharing or advertising activities more broadly, applicable privacy rights will be respected.

Customer Support

When is customer support available?

Our support hours are:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

What information should I include when contacting support?

For an existing order, please include:

• Your order number
• Name used on the order
• Email address used for the purchase
• Clear description of your question or issue

Do not send full payment card numbers, card security codes, account passwords, or other sensitive payment credentials by email.

Contact Us

If your question is not answered above, contact us: